Tencent won't let me log in, so I can't access my Tencent microblog at all.
Even though I'm putting in the right password, I get an error about "restricted account access".
I clicked on the link, and it all changes to Chinese. So much for the international version in English. As soon as there's a problem, it all reverts to Chinese, with a lot of important text (e.g. action buttons) actually presented in image format, so I can't use translation software to help me understand it.
I tried guessing and various things but eventually got stuck here:
I tried googling and tried one piece of advice on the web, which didn't work but I did end up with the e-mail address for QQ International help.
I emailed them, and they sent me back a link to a blog post with instructions in case of a lost password. I didn't lose my password, but I'm trying it anyways.
That post explains in English how to get a new password (the whole process in Chinese again) using annotated screenshots.
I've managed to complete the first couple of steps, but then comes one that's not explained. It asks for 3 "Friend's Account Numbers". Which is fine if you use QQ instant messenger and have those numbers saved or written down somewhere.
But I don't use QQ messenger, I only use Tencent for microblogging. So I don't have any such numbers. I can't even access the IDs of my microblog followers (to try using those instead of QQ numbers) because I have to sign in to see those.
I've posted a comment on that blog article about this problem, and I await an answer. If there isn't one, I'll try writing QQ International support again.
The irony? When I have a China-related tech problem, I tell people and ask for help using Tencent Weibo. But this problem means I can't even do that.
I'll post about any future developments.
G.A.L.E.S.L. / joe3
Some tips and links on learning English.