Here are some podcasts you can listen for vocabulary and advice on complaints, both as a customer (making a complaint) and as a supplier (handling a complaint.
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BBC China Learning English has a Chinese-English podcast on the English words for many spices and herbs (and some condiments too) used in food, especially in Britain's favourite type of food, curry. These words could be useful for explaining food when entertaining customers or visiting (and eating in) other countries on business trips. You can listen online, download the MP3 and read the PDF.
In relation to our class on "Confrontations and Conflict" in the workplace, here are some ESL podcasts on dealing with conflict, dissatisfaction and disagreement. Business English Pod - Resolving Conflict
Some vocabulary you will hear in Part 1:
Some vocabulary you'll hear in part 2:
In our class on Sales, we get some practice describing visuals in a presentation or meeting, like charts & graphs that show what is happening with our sales: movements and trends like rising, plunging, fluctuating and remaining steady. Here are some podcasts about this topic. The audio is free, although you might have to pay for extra resources like transcripts etc. ESL Pod: intermediate level Business English Pod: Upper-Intermediate to advanced level
Definition Mentoring is when someone who is older and more experienced gives advice and help to someone younger and less experienced. Often this advice is about helping the younger person:
Key words
Types of business mentoring In business, there can be several kinds of mentoring:
In our class "Coaching, Mentoring and Counselling", we talk about the third type of mentoring, when it is organized by the company.
Today I've done quite a bit of work on my ESL Links > Telephone English page.
I got rid of some dead links, reorganized others, and added some new ones, like the British Council page on conference calls, Business English Pod (including lessons on taking and leaving messages), BBC Business Language to Go and TalkEnglish page on business phone calls.
Update 2016-08-16: Updated & changed a few of the vocabulary links.
Update 2015-12-02: Updated & changed a few of the vocabulary links.
Here are some podcasts from Business English Pod on learning, training and development for employees.
They discuss some of the different types / approaches / models of training.
Discussing Training Plans
Here's some vocabulary from those podcasts.
Here are some audio files (MP3s you can download or listen to online) from the BBC on job interviews: example interview questions, vocabulary, advice on handling questions and requests etc.
Update 2017-03-03: All ESLPod.com links changed to Lizhi.fm. For more info, see this post: ESLPod Links Broken. 2016-06-20: Added ESLPod 344. 2016-06-18: Added ESLPod1172 & BEP 234. 2016-03-26: Fixed some vocabulary links. 2014-12-20: Added Pearson Marketing podcasts.
In our marketing course, we have a class on exhibitions and events, things like trade shows where many businesses of a similar type come together in one place and promote their goods & services to the many potential customers who visit.
Business English Pod
Business English Pod has a 4-part series of podcasts about trade shows, covering the typical activities and vocabulary of these exhibitions, as well as a lot of sales vocabulary and procedures.
ESL Pod
Pearson Education Principles of Marketing
25 episodes covering a variety of marketing topics. Not designed for ESL students but still useful for upper-intermediate & advanced learners interested in marketing.
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G.A.L.E.S.L. / joe3
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